Booking & Privacy Policies
Last updated: October 10, 2026
1. Booking process
To book the Private Arch Tour with cabopaddle, please fill out the booking form with the requested information. Once we receive your request, we will contact you via WhatsApp to confirm availability on your selected date.
2. Availability & advance notice
Online bookings are accepted up to 8 hours before departure time. For anything sooner — including same-day — message us on WhatsApp: we confirm those by hand depending on gear and guide availability.
Each experience has its own group size, and the form only shows what is genuinely available:
- Departure times: we operate from 6:00 to 12:00, every day, with hourly departures between 6:00 and 10:00. Those hours are set by our permit from CONANP (Mexico's National Commission of Protected Natural Areas) to operate inside the Cabo San Lucas Flora and Fauna Protection Area. There are no afternoon or night departures. Every experience — private tour, yoga, meditation and tarot — shares those hours.
- Group size: the private tour runs from 2 and up to 10 people per departure, and every departure needs at least one adult. The wellness experiences take 1 to 8 people.
If your group falls outside that range, message us. We never join you to a departure with strangers: every outing is private. Travelling solo? We'll work it out on WhatsApp; for groups over 10, we arrange two departures.
3. Confirmation & payment
Your booking is paid in full and online, with PayPal or card, from the booking page. There are no deposits: what you see in your booking summary is what is charged.
Payment holds your spot, but the date and time remain subject to confirmation: we message you on WhatsApp within 1 hour to confirm them. If that departure is already taken, we offer you another time or refund 100% of what you paid — your choice.
Private tour rates are:
- Adults and children aged 7 and over: $1,100 MXN per person.
- Children under 7: 50%, that is $550 MXN. The minimum age for the private tour is 5 years old.
- Family rate: 2 adults + 2 children under 7 pay $2,805 MXN in total (15% off $3,300). Any other combination does not get this discount.
- Groups of 6 or more: 20% off the total (for example, 6 people pay $5,280 MXN instead of $6,600).
- Tour photos (optional): $200 MXN per departure: all the photos, for the whole group. Not per photo or per person. They are added when you book and paid online with everything else; if you prefer, you can also ask for them on the day and pay for them then.
Family and group discounts apply automatically when you book, do not stack with each other and do not apply to the photos. Rates include full equipment, a certified bilingual guide, snorkeling, coffee or a bite and civil liability insurance. The wellness experiences (yoga, meditation and tarot) are $990 MXN per person, and children aged 6 to 12 pay $500 MXN.
4. Cancellations & changes
- Cancellation 48 hours or more in advance: you get a 100% refund of what you paid.
- Cancellation less than 48 hours in advance: no refund, as equipment and a guide have been reserved exclusively for you, but you can reschedule your departure for another day, subject to availability.
- No-show: no refund and the reservation is released.
- Date change: free of charge if requested at least 48 hours in advance, subject to availability.
- Bookings made less than 48 hours out: if you booked within 48 hours of departure, the payment is non-refundable from the moment you make it — gear and guide are locked for you straight away — but you may reschedule once at no cost, subject to availability.
- If we cannot confirm your slot: when the departure you picked is already taken and none of the alternatives work for you, you get a 100% refund of what you paid. This always applies, regardless of notice.
If cabopaddle cancels the activity due to adverse weather conditions or any other force majeure, we will offer free rescheduling or a full refund.
5. Client responsibilities
The client agrees to:
- Provide truthful and complete information in the booking form.
- Arrive on time at the agreed meeting point (El Corsario beach). Maximum tolerance is 15 minutes; after that, the booking is treated as a no-show.
- Follow the guide's instructions regarding safety and use of equipment.
- Inform us of any medical condition, injury or physical limitation that could affect the activity.
6. Equipment & safety
cabopaddle provides all necessary equipment (kayak or paddle board, paddle, life vest, snorkel). Equipment is delivered in good condition; any damage caused by negligent use is the client's responsibility.
All our guides are certified in first aid and know the bay of Cabo San Lucas in detail. Activities take place only when sea conditions are safe.
7. Data protection (simplified privacy notice)
In accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, the personal data you provide (name, email, phone) will be used exclusively for purposes related to your booking, delivery of the service and necessary communications.
We do not share, sell or transfer your data to third parties, except where legally required. You may exercise your rights of access, rectification, cancellation or objection (ARCO rights) by emailing cabopaddle@gmail.com.
8. Contact
For any questions or requests, you can reach us at:
By making a booking, you accept these policies in full.
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